PRIVACY POLICY

Protecting your data is very important to us! These privacy policies explain how our company, VR Guide Me (hereinafter “we”), uses personal data that we collect when using our websites and the virtual reality service provided by an external provider. We do not collect data from, and these privacy policies do not apply to any other websites linked by any external references.

What data do we collect?

For logistical and operational purposes, we collect the following data:

Client and service identification (name, surname, and date and time of the tour);
IP address and time;
Session start and end time.

How do we collect your data?

Most of the data we collect is provided directly or indirectly by you. We collect and process data when:

You use or browse our websites through your browser’s cookie files;
Register online or order any of our products or services;
Contract a tour with an external provider where our virtual reality services are provided.

How do we use your data?

We collect your data to:

Send you emails with special offers for other products and services that we think you might like.
If necessary, continue purchasing products or providing service contracts. We do not provide your data to third parties. If we ever intend to do so, we will ask for your explicit consent in advance and provide you with the necessary information about the third party.

How do we store your data?

We securely store your data on our servers. Your IP address and the start and end of the session are recorded while browsing or viewing the website. Unless otherwise specified below, this data is not processed. When you contact us through email or the website, we retain your data for six months from the last communication to process and track the query. After this period, we will delete your data.

If you subscribe to our newsletter or distribution list, your data is stored in our services for the purpose of disseminating information about our products and services. You have access to your data as described below.

When you order our virtual reality service through an external provider.

Marketing

When you subscribe to our newsletter or any other distribution list, we will send you information about our products and services that we think you might like. We will not provide marketing services for external partners. If you have agreed to receive marketing communications, you can always unsubscribe later.

You have the right to stop us from contacting you for marketing purposes at any time. If you no longer wish to be contacted for marketing purposes, please let us know by email provided in the “Contact Us” section.

What are your rights regarding personal data protection?

We want to ensure that you are fully aware of all your rights regarding personal data protection. Each user has the following rights:

Right to access – You have the right to request a copy of your personal data from us.
Right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
Right to erasure – You have the right to request that we erase your personal data under certain conditions.
Right to restrict processing – You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to object to processing – Under certain conditions, you have the right to object to the processing of your personal data.

If you make a request, we will respond to you as soon as possible, no later than within six months. If you wish to exercise any of these rights, please contact us at the email provided below.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we may automatically collect information through cookies or similar technologies. For more information, visit allaboutcookies.org.

How do we use cookies?

We use cookies in various ways to enhance your experience on our websites, including:

Maintaining your login.
Understanding how you use our websites.

What types of cookies do we use?

COOKIES WE USE ON OUR WEBSITES

There are several types of cookies, but our websites use:

These cookies are essential for the proper functioning of the platform, and they cannot be disabled in our systems. Generally, they are set to respond to actions you perform when requesting services, such as adjusting personal data protection preferences, logging into an account, or filling out forms. You can configure your browser to block these cookies or alert you to their presence; however, some parts of the websites may not function without them.

Functionality – We use these cookies to recognize you on our websites and remember your previously chosen preferences. These may include your preferred language and location. A combination of first-party and third-party cookies is used.

Advertising – We use these cookies to collect information about your visit to our websites, the content you viewed, the links you followed, and information about your browser, device, and IP address. Some limited aspects of this data are occasionally shared with third parties for advertising purposes. Online data collected through cookies may also be shared with our advertising partners. This means that when you visit another website, you may see ads based on your browsing patterns on our websites.

How to manage cookies

You can set your browser to not accept cookies, and you can learn how to remove cookies from your browser at the above website. However, in some cases, this may affect certain functions of our websites.

Privacy Policies of Other Websites

Our websites may contain links to other websites. Our privacy policies apply only to our websites, so if you click on a link to other websites, you should read their privacy policies.

Google Analytics Service

Our websites use the Google Analytics service, provided by Google Inc. This service collects pseudonymous data about your use of our websites, including your shortened IP address, and uses cookies. These data are transferred to Google’s servers in the USA and stored there. Google uses this information to evaluate your use of websites, compile reports on website activity, and provide other services related to website activity and internet usage. Google may also share this information with third parties if required by law or if these third parties process information on behalf of Google.

Your data will be retained by the Google Analytics service for 14 months. After this period, the data will be deleted and only aggregate statistics will be stored.

Google Analytics

Your data will be retained by the Google Analytics service for 14 months. After this period, the data will be deleted, and only aggregate statistics will be stored.

The use of the Google Analytics service is based on your consent (Art. 6(1)(a) GDPR).

You can prevent the processing of data generated by the cookie and your use of the websites (including your IP address) by Google and the processing of this data by Google by clicking on the following link: Download and install the available browser add-on. For more information, visit www.tools.google.com/dlpage/gaoptout or https://www.google.com/intl/en/policies/ (general information about Google Analytics service and data protection). Further information can be found at www.google.com/privacy/privacy-policy.html.

Google Tag Manager

Our websites use Google Tag Manager, which allows marketers to manage website tags through a graphical interface. The Tag Manager itself (which implements tags) is a domain without cookies and does not collect personal data. The tool ensures the activation of additional tags, which in turn may collect data. Google Tag Manager does not access this data. If disabling is done at the domain or cookie level, it will persist for all tracking tags implemented using the Google Tag Manager.

Pixel for Tracking Custom Audiences

Our websites use the Website Custom Audiences Tracking Pixel service from Facebook Inc (“Facebook”). This tool allows us to target ads on Facebook to people who have visited our websites. The data collected remains anonymous. This means that we do not see personal data of individual users, and all ads on Facebook that we enter are targeted only at groups of users. However, the collected data is stored and processed by Facebook. Facebook may link this data to your account and use it for its own advertising purposes in accordance with Facebook’s data usage policies.

Changes to our Privacy Policy and Data Protection Compliance

We regularly review our privacy policies and publish any updates on this website. These privacy policies were last updated on May 17, 2022.

These privacy policies, as well as the terms, have been developed in accordance with the General Data Protection Regulation of the European Union (EU) 2016/679 (GDPR) and the Data Protection Directive (May 2011).

All disputes arising from these policies will be finally settled amicably, and if that is not possible, through arbitration.

How to Contact Us

If you have any questions about our privacy policies, the data we hold about you, or wish to exercise any of your rights regarding personal data protection, do not hesitate to contact us. You can send us an email at: info@vrguideme.cz